FREQUENTLY ASKED QUESTIONS
A Little More Clarity Before the Occasion
Finding a dress for an important event should feel exciting, not complicated.
Whether you're choosing an Allevinbkā¢ gown for a wedding, formal dinner, gala, prom, cocktail celebration or another memorable evening, you may want to know more about sizing, fit, sequins, delivery and what happens after your order arrives.
We've gathered answers to some of the questions our customers may have while shopping the Allevinbkā¢ collection.
DRESSES, FIT & SIZING
How do I choose my Allevinbkā¢ size?
We recommend starting with the size guide available on our store and comparing your measurements with the listed bust, waist and hip measurements.
For the most useful comparison, take your measurements while wearing lightweight clothing or undergarments similar to what you plan to wear with the dress.
If your measurements fall between two sizes, consider the silhouette of the particular style and your preferred fit before choosing.
Our current collection generally uses XS, S, M, L and XL sizing.
Do Allevinbkā¢ dresses fit the same way across every style?
Not necessarily.
Different silhouettes are designed to sit differently on the body. A flowing A-line gown, for example, will naturally fit differently from a streamlined column dress or fitted cocktail style.
Details such as ruching, waist construction, necklines and skirt shape can also influence the overall fit.
We recommend reviewing the individual product description together with our size guide before ordering.
What if I'm between two sizes?
If your measurements fall between sizes, consider the area of the garment where fit matters most.
For a fitted waist or column silhouette, you may prefer the size that accommodates your largest relevant measurement. For flowing A-line styles, the waist and bust measurements may be particularly useful when making your selection.
If you're still uncertain, you can contact our customer care team before ordering.
Email: service@allevinbk.com
Are the dresses already tailored to my height?
Our standard dresses are not individually made to a customer's height unless a product is specifically described otherwise.
Floor-length gowns may fit differently depending on your height, proportions and the shoes you plan to wear.
For an important occasion, we recommend trying on your dress with your intended shoes after delivery. Some customers may choose to have the hem or other areas professionally altered for a more personalized fit.
THE ALLEVINBKā¢ SEQUIN DETAILS
Do all Allevinbkā¢ dresses feature sequins?
Sequins and celestial-inspired shimmer are important elements of the Allevinbkā¢ design identity.
Within our current occasionwear collection, you will find different interpretations of this signature ā from subtle micro-sequins and scattered stardust effects to embellished bodices and more luminous evening finishes.
Not every design uses sparkle in exactly the same way.
We intentionally vary the placement and intensity so that some dresses feel quietly luminous while others make a stronger evening statement.
Will sequins look exactly the same on every dress?
Small variations can occur with embellished garments.
The positioning and appearance of individual sequins or decorative details may vary slightly from piece to piece as a natural result of garment construction.
Lighting also has a significant effect on how sequins appear. A dress photographed under soft studio lighting may reflect light differently outdoors, under warm restaurant lighting or on an evening dance floor.
These subtle variations are part of the character of embellished occasionwear.
How should I care for a sequin dress?
Embellished dresses deserve a little extra care.
Always follow the care instructions attached to the individual garment. Avoid pulling or rubbing sequined areas against rough surfaces, jewelry or accessories that may catch on delicate embellishment.
When storing your dress, we recommend keeping it in a clean, dry location where embellishments will not be crushed or snagged.
Do not wash, iron or professionally alter an embellished garment without first checking its care instructions.
COLORS & PRODUCT PHOTOS
Will the color look exactly like it does on my screen?
We make reasonable efforts to present our dresses accurately, but some variation is unavoidable when viewing fashion online.
Screen brightness, monitor calibration, mobile-device settings, photography lighting and surrounding light can all affect how a color appears.
For example, shades such as champagne, dusty rose, midnight navy or mauve can look somewhat different under daylight and evening lighting.
Because of these factors, we cannot guarantee that your screen will reproduce every color with complete precision.
Why do you show dresses on different models?
Allevinbkā¢ is designed around the idea that elegance does not have one appearance.
Using models with different looks, styling and personalities helps us present the collection as occasionwear meant to be interpreted individually.
The same dress can feel romantic, modern, understated or dramatic depending on how it is styled ā and we want our imagery to reflect that versatility.
ORDERING
How do I know my order was placed successfully?
After successfully submitting an order, you should receive an order confirmation using the contact information provided during checkout.
Please review that confirmation carefully.
Check your:
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Dress style
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Color
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Size
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Quantity
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Shipping address
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Contact information
If you notice an error, contact us as soon as possible.
Can I change my size or color after ordering?
Please send requests for order changes to:
Requests should be submitted within 12 hours of purchase whenever possible.
Because orders can enter processing quickly, we cannot guarantee that a size, color, address or other detail can be changed once fulfillment has begun.
Can I cancel an order?
Cancellation requests should also be submitted within 12 hours after purchase.
We will make reasonable efforts to review your request, but cancellation cannot be guaranteed once an order has entered fulfillment or has been transferred for shipment.
PAYMENT
What currency does Allevinbkā¢ use?
Prices and payments on our store are processed in United States Dollars (USD) unless another currency or arrangement is specifically indicated during checkout.
What payment methods can I use?
The payment methods currently available to your order will appear during checkout.
Depending on checkout availability, eligible options may include major credit or debit cards and PayPal.
Payment methods can vary according to location, transaction and the services currently supported by our checkout providers.
Is my payment information secure?
We use secure checkout services and payment processors to handle transactions.
Allevinbkā¢ will never ask you to send your complete credit card number, card security code or online banking password through an ordinary customer-service email.
If you receive a suspicious message claiming to represent us and requesting this information, please contact our customer care team before responding.
Why was my card declined?
A card can be declined for several reasons, including incorrect billing information, card limits, issuer security checks or additional verification requirements.
Because authorization decisions are made by your financial institution or payment provider, we generally cannot override a declined transaction.
If the information entered at checkout appears correct, contact your bank or card issuer for additional assistance.
SHIPPING & DELIVERY
How long does Allevinbkā¢ take to process an order?
Standard processing generally takes approximately:
2ā5 business days
During holidays, promotional events or other high-demand periods, processing may take up to:
6 business days
Processing time is separate from shipping transit time.
How long does shipping usually take?
Our estimated transit windows after processing are:
United States: 8ā14 business days
Canada / United Kingdom / Australia: 10ā16 business days
Other supported international destinations: 14ā21 business days
These are estimates rather than guaranteed arrival dates.
Carrier conditions, customs procedures, weather and high-volume periods may affect delivery.
How much is shipping?
Our standard shipping rate is:
$6.99 flat-rate shipping per order
If another shipping rate or promotional offer applies, the applicable information will be displayed during checkout.
I'm ordering for a wedding. How early should I order?
We strongly recommend ordering well before your event.
In addition to normal processing and shipping time, you should allow enough time to:
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Receive and try on the dress
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Confirm the fit
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Select shoes and accessories
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Arrange professional alterations if desired
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Account for unexpected carrier delays
For an important date, additional planning time can make the entire experience much more comfortable.
Will I receive tracking information?
Yes. When tracking becomes available, the applicable shipment information will generally be sent to the email address associated with your order.
Please allow approximately 1ā3 business days for carrier tracking to begin showing meaningful movement after shipping information has been created.
My tracking hasn't updated. Is my package lost?
Not necessarily.
Carriers sometimes require additional time to scan packages into their network, and tracking information may temporarily remain unchanged while a shipment is moving between facilities.
If tracking has not changed for an unusual amount of time, contact us with your order number and we can review the available information.
Do you ship internationally?
We may ship to supported international destinations.
International orders can be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are generally the customer's responsibility.
Customs processing can also affect estimated delivery times.
RETURNS & REFUNDS
What is the Allevinbkā¢ return window?
Eligible merchandise may generally be returned within 30 days from the date of delivery.
The item must meet the conditions described in our Returns & Refunds policy.
Can I return a dress after wearing it to an event?
No.
Our return policy is intended to allow customers to carefully try on eligible merchandise and decide whether the fit and style are suitable.
A dress that has been worn to a wedding, party, gala, dinner, photoshoot or other event is considered used and generally cannot be returned.
Returned garments should remain unworn, unwashed, unaltered and free from stains, makeup, perfume, deodorant, odors or other evidence of use.
Original tags should remain attached where supplied.
Can I remove the tags while deciding whether to keep my dress?
We recommend leaving all original tags attached until you are certain that you intend to keep the garment.
Removing tags before requesting a return may affect return eligibility.
How do I request a return?
Email:
Please provide your order number and identify the item you would like to return.
If the merchandise is eligible, our customer care team will provide the applicable return instructions.
Do not send merchandise back without first receiving return authorization and instructions.
Can I send a return to the address on my package?
Not unless our customer care team specifically instructs you to do so.
The shipping origin, company contact address and return-processing destination may be different locations.
Always follow the return instructions supplied for your particular order.
How are exchanges handled?
If you need another size, color or style, we generally recommend:
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Requesting a return for the original eligible item.
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Placing a new order for your preferred replacement.
This helps avoid waiting for the original return to complete before securing another available size or color.
Inventory cannot be guaranteed while a return is in transit.
When will I receive my refund?
After an eligible return arrives and passes inspection, an approved refund will generally be issued to the original payment method.
Please allow up to 10 business days after refund approval for the credit to appear.
Your bank or payment provider may require additional processing time.
If more than 15 business days have passed since you were notified that the refund was approved, please contact us.
DAMAGED OR INCORRECT ITEMS
What should I do if my dress arrives damaged?
Please inspect your dress shortly after delivery.
If the item appears damaged or defective, contact:
Preferably contact us within 72 hours of delivery and include your order number, a description of the issue and clear photographs.
Please keep the merchandise and original packaging while the matter is being reviewed.
What if I received the wrong size, color or style?
Contact our customer care team promptly.
Please provide your order number and photographs showing the item you received where requested.
If an order error is verified, we will review the appropriate available resolution with you.
STILL HAVE A QUESTION?
Let's Find the Answer Together
Every occasion is different, and sometimes the question you have will be specific to your dress, your order or the event ahead.
If you couldn't find what you were looking for here, our customer care team is available to assist.
Allevinbkā¢
Operated by BEARER OF THE BLING LLC
Customer Care Email
service@allevinbk.com
When contacting us about an existing purchase, please include your order number whenever possible.
From choosing your silhouette to waiting for the package that holds your dress, we want the details surrounding your Allevinbkā¢ experience to feel clear and considered.
Your occasion may last one evening. The way it made you feel can stay much longer.